Absolutely UNACCEPTABLE Behavior!!!!
I DID NOT ACTUALLY STAY @ THE RESORT, HOWEVER, AFTER THERE UNACCEPTABLE TIMESHARE PRESENTATION I WILL NEVER, EVER, GO THERE AGAIN. THEY HAD ME DROP MY KIDS OFF(3, AGES 5,6,9) FOR "APROX. AN HOUR" WHICH TURNED INTO 3.5 HRS!!!AS SOON AS MY FRIEND AND I BEGAN SPEAKING W/ ALI(THE REP) WE ASSURED HIM WE WERE ONLY THERE FOR THE UNIVERSAL TICKETS AND NOT INTERESTED IN BUYING A TIMSHARE. HE SAID HE UNDERSTOOD BUT HE HAD TO GO THROUGH THE MOTIONS OR HE WOULD GET INTO TROUBLE. AFTER SHOWING US THE PICTURES AND EXPLAINING THE PROCESS WE GET ON A GOLF CART AND TRAVELED APROX. 1/4 MILE AWAY FROM WHERE WE BEGAN, HE SHOWED US THE CONDO, WE SAID IT WAS NICE...WE GO TO A DIFFERANT BUILDING AND WE BEGIN TO RUSH HIM BECAUSE IT HAS BEEN SO LONG THAT MY CHILDREN HAVE BEEN AT THEIR DAYCARE-WHICH HE IGNORED!! HE BRINGS OUT A MGR. WHO CALLED US LIARS ABOUT VACATIONING AND ASKED IF WE SAID WE WERE INTERESTED IN PURCHASRING TO MAKE ALI FEEL GOOD, WHICH WE NEVER DID!!!WE STATED FROM THE BEGINING WE WERE NOT INTERESTED!!!SO AFTER BEING HORRIBLY RUDE, HE LEAVES AND ALI GETS KRISTIN TO HELP US, WHO WAS EVEN WORSE THAN THE OTHER TWO-SHE ACTUALLY THREW HER FOLDER AT ME AND SAID "YOU PEOPLE ARE MESSED UP!" WHY? YES, BECAUSE WE WERE NOT INTERESTED IN BUYING A TIMESHARE, IT DID NOT MATTER THAT THEY HAD KEPT ME AWAY FROM MY KIDS FOR OVER 3 HOURS OR THAT WE SAID NO VERY NICELY-REPEATEDLY, FROM THE VERY START, THEN THEY GET UP FROM THE TABLE AND LEAVE US THERE. WE HAD NO IDEA WHERE WE WERE, HOW TO GET BACK TO MY KIDS, OR EVEN WHERE THE PARKING LOT WAS!!! IT WAS HORRIBLE AND BY THE TIME WE FINALLY LEFT THERE THE TICKETS THAT WE STILL PAID 194.00 FOR WE HAD 3.5 HOURS LEFT TO SPEND AT UNIVERSAL STUDIOS!! WE HAVE CONTACTED THE ATTORNEY GENERAL AND THIS PLACE IS UNDER INVESTIGATION NOT ONLY FOR MY COMPLAINT BUT FOR THE MANY SIMILIAR COMPLAINTS!! TAKE MY ADVICE, YOU DO NOT WANT TO DO BUSINESS WITH A COMPANY THAT TREATS YOU AND ESPECIALLY YOUR CHILDREN THE WAY THESE PEOPLE TREATED US-WE LEFT IN TEARS! TO MAKE UP FOR OUR MISTREATMENT WE RECEIVED A PHONE CALL FROM THE COMPANY TO SAY THE EMPLOYEES HAD BEEN REPRIMANDED AND TO ME THAT'S NOT EVEN GOOD ENOUGH-THEY SHOULD BE FINED AND HAVE THEIR LICENSE WITHDRAWN!!
Yes, she wrote it all out in caps -- crazy, huh? Well, as someone said in reply, it just goes to show that there's no such thing as a free lunch!
Now, the last 4 reviews we've received for the Westgate have all been negative. In fact, the hotel is currently ranked #162 out of 289 properties in Orlando over at TripAdvisor. You've been warned.
See you next time!
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